En Pointe Enterprises Ltd utilizes UPS Ground Freight for all shipping.
Please visit the following UPS site for specific information regarding UPS shipping policy and tracking information.
Click Here for UPS Freight. UPS
En Pointe Enterprises Ltd values integrity in all our customer dealings.
If within 30 days you are not satisfied with a recent purchase, you can return the merchandise for a refund less shipping and handling, however the merchandise must be in re-sale condition , reshipped in it’s original carton, and is subject to a 25% restock fee. En Pointe Enterprises Ltd. will not accept unauthorized returns or exchanges. We are not responsible for normal wear and tear to product associated with usage.
We warranty our products against manufacturers defects. If your shipment is received with a manufacturers defect it can be returned at our cost for replacement or full refund.
Our products as shipped via UPS ground and are insured for damage that is incurred during shipping. It is incumbent on the customer to examine the package for possible damage prior to accepting delivery.
Please contact En Pointe Enterprises Ltd. immediately to advise of damage.