The EnPointe Flooring Package is guaranteed by Enpointe Enterprises to be free from manufacturing defects in both material and workmanship. If a shipment arrives and appears that there is external damage to crates and/or other containers that shipment be refused. EnPointe Enterprises recommends that upon arrival and prior to installation that a thorough inspection of all product be taken. If a defect or inefficiency be discovered the customer must notify EnPointe Enterprises immediately after the defect is discovered. EnPointe Enterprises extends a 5 Year Warranty for any defect in materials (water damage does not apply).